Privacy Policy Winbox 12 — Full Protection of Malaysian Members' Personal Data Guaranteed

Winbox 12 ("we", "our platform") is fully committed to protecting the privacy of every individual who uses our online entertainment platform. This Privacy Policy applies to all information collected through winbox12.net, the Winbox 12 mobile app, and all services provided under the Winbox 12 brand.

As a platform serving users in Malaysia, we take local needs and expectations into account in every data management decision. Privacy protection is not merely a legal obligation for us — it is part of the trust built with every member from day one.

Winbox 12 collects various types of information depending on your interactions with our platform. This information is collected directly from you, automatically through your use of the platform, or via authorised third parties such as payment providers.

We only collect data necessary for the stated purposes. Irrelevant data is not collected, and we do not retain data longer than required.

The information collected is used for the following purposes, all of which are related to delivering winbox 12 services to you:

• Verifying your identity during registration and the KYC process to ensure account security
• Processing deposits and withdrawals securely and accurately in accordance with registered account details
• Identifying and preventing fraud, money laundering, and activities that violate the terms of use
• Delivering promotions, bonuses, and special offers relevant to your gaming habits
• Enhancing the user experience by analyzing how the platform is used
• Complying with legal requirements and regulations applicable to platform operations
• Contacting you regarding account updates, transactions, and important service information

Winbox 12 does not sell, rent, or transfer members' personal data to third parties for marketing or commercial gain. However, there are limited situations where data sharing is necessary for platform operations:

• Payment Providers: Information required to process transactions is shared with authorized payment gateways such as FPX, Touch 'n Go, and other providers — only to the extent necessary to complete the transaction
• Game Providers: Minimum technical data is shared with integrated game providers to ensure games function correctly
• Legal Requirements: We may be required to disclose information if mandated by law, court order, or direction from a legitimate authority
• Fraud Prevention: In cases involving fraud or criminal investigations, relevant information may be shared with the appropriate authorities

Winbox 12 invests seriously in security infrastructure to ensure members' personal data remains protected at all times. Key security measures we have implemented include:

• 256-bit SSL encryption for all data transmitted over the network
• Passwords are stored using one-way hashing that cannot be decrypted
• Two-factor authentication (2FA) is available for added member account security
• Continuous system monitoring to detect any suspicious activity or intrusion attempts
• Strict access controls ensure only authorized personnel can access sensitive data
• Regular security audits and penetration testing conducted by independent parties
• A clear data incident response procedure in the event of a security breach

While we take all reasonable precautions, no digital system can be guaranteed 100% secure against every threat. We therefore encourage members to take their own protective measures as well.

Winbox 12 retains members' personal data only for as long as necessary based on the original purpose of collection or as required by applicable law.

• Active account data: retained for as long as the account remains active and for a specified period after account closure
• Financial transaction records: retained for the minimum period required by accounting and legal compliance obligations
• KYC documents: retained for as long as required for compliance purposes and potential investigations
• Technical logs: retained for a limited period for security and system debugging purposes

As a winbox 12 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our customer support team.

Winbox 12 uses cookies and similar tracking technologies to enhance the user experience, understand how the platform is used, and ensure the platform functions correctly.

• Essential Cookies: Required for core platform functions such as login, session management, and security — cannot be disabled
• Performance Cookies: Collecting anonymized data on how pages are used to help us improve the platform
• Functional Cookies: Saving your preferences such as language, display settings, and login information so you do not need to reset them each time

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the winbox 12 platform.

Winbox 12 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or evolving legal obligations.

When material changes are made to this policy, we will:

• Updating the "Last Updated" date at the top of this page
• Displaying clear notices within the platform to inform members of important changes
• For significant changes, notifying members via email or in-app notification

Continued use of the winbox 12 platform after any policy changes take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding how winbox 12 handles your personal data, our team is ready to assist.

You can reach the winbox 12 privacy team via:

• Live chat within the winbox 12 platform — available 24 hours a day, 7 days a week
• Email: [email protected] — we will respond within 1–3 business days
• Official winbox 12 Telegram or WhatsApp — check within the platform for the latest contact details